#436 - Navigating E-Commerce success in travel and beyond
Join us on the Fail Faster podcast as we delve into the world of high-impact, high-visibility e-commerce strategies with Hailong Shen, Director of eCommerce Technology at Royal Caribbean. He shares insights from his extensive career in the travel industry, touching on his experiences at American Airlines and Royal Caribbean Group. Discover how Heilong's fail-fast mentality and focus on customer-centric innovation have contributed to the success of these industry giants. From streamlining payment processes to navigating challenges during COVID-19, we explore the dynamic world of e-commerce and its pivotal role in shaping exceptional travel experiences. Tune in for valuable tips on personalization, user experience, and the future of e-commerce in the cruise industry. Don't miss this engaging conversation with a leader who's truly steering the ship towards a brighter future in e-commerce and travel.