#481 - Building empathy and innovation in customer support: A conversation with Laurent Pierre

In this episode of Fail Faster, we welcome Laurent Pierre, Senior Vice President of Global Customer Support at Nielsen IQ. Laurent shares his incredible journey from his childhood as the son of Haitian immigrants to leading global customer support at a major corporation. He discusses the pivotal moments that shaped his career, his experiences working with AI at IBM, and the challenges and triumphs of digital transformation. Join us as Laurent reveals insights on empathy, the role of AI in customer support, and the future of personalized customer experiences.

Om Podcasten

We take you inside the trenches of enterprise and bring you the stories of the leaders who are creating the next generation of technology and products. At InfoBeans, we love making things. We are a diverse team of designers, engineers, and product strategists. With different backgrounds and skillsets, we come together to make exceptional technology. This podcast pairs members of our team with leaders from Fortune 500’s to startups in conversations that reveal surprising wins, juicy losses, and innovation techniques you’ll love.