Enterprise Collections: Modernizing and humanizing debt recovery
In one form or another, most people have debts. It is, in many ways, an everyday part of life. Yet debt carries a considerable amount of stigma with it, which can have a negative impact on people’s willingness to seek out ways to manage it. And it’s not that people don’t want to pay, in fact, in most cases the opposite is true, but outdated procedures, unfit technological solutions, and seemingly unempathetic customer service representatives create significant barriers. Join us as we explore the modern solutions that are reshaping enterprise collections and improving debt recovery for institutions and customers. We’ll discover why poor communication can drastically damage an institution's ability to recover funds, where current enterprise collection solutions currently fall short, and how improved tech solutions can better human interactions and, therefore, debt recovery.