Never More Than Now: Data, Digitization and the CX

When faced with the challenges of the pandemic, the capital markets evolved at a rapid pace. As workforces went remote, the entire industry realized that the key to resilience depended on delivering premium customer experiences powered by digitization and frictionless data. In this episode, we ask Microsoft's Global Financial Services Strategy and Solutions Leader, Rupesh Khendry, and FIS's Senior Director of Sell-Side Strategy, John Avery, what institutions need to do to unlock and leverage their data, and why digitization is the key to retaining clients and attracting the next generation workforce.

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The way we move money is changing. Fast. We want control at the touch of a finger-print. We want to send money in real-time – to the other side of the world. We want everything in one place, integrated, seamless and on our devices. Ubiquitous, embedded, fast, standardized, frictionless and secure. Global finance trends are hurling towards a unanimous conclusion. These are our Financial Futures. Each episode, we size up the bleeding edge of fintech innovation and explore the trends that are already transforming the way the world pays, banks and invests across the globe. And the mechanisms we’ll need to prosper in this brave new landscape. Is the world’s technology up to the challenge? Are we?