The Importance of saying "I Don't Know" - 237

In this episode, Mike and Jody discuss the importance of saying “I don’t know” when talking with prospects or customers. Key Takeaways: It is shocking how many people are uncomfortable saying “I don’t know.” It is important to follow-up with “I will find out,” “I will get an answer,” or “I’ll get back to you.” Don’t be dismissive when using “I don’t know.” You come across as more confident saying “I don’t know,” followed by one of the phrases than to fill in the gaps with random information. Saying “I don’t know” can lead to customer confidence that you aren’t just trying to see them a bill of goods or make things up as you go along. It’s important to take notes throughout your call. Find a note taking system that works for you. It’s critical to follow-up with the prospect/customer after saying “I don’t know.” Decide to take some type of action. If you follow-up after saying “I don’t know,” you will build a reputation as someone who solves problems. Leverage “I don’t know,” follow-up with an answer, execute and deliver a solution. Work With Catalyst Sale: Listen to our free resource (this podcast) and then put the action items into practice. Share your work with us via Twitter or hello@catalystsale.com Invest in a Catalyst Sale course - self directed. Find our courses here  Hire us as a consultant/advisor within your team or organization  Thank You  Please send listener questions and feedback to hello@catalystsale.com or contact us directly on twitter, facebook or LinkedIn. This podcast is brought to you by Catalyst Sale - you can learn more about Catalyst Sale, and the products and services we provide via the following links. Growth Acceleration - Plateau Breakthrough Product Market Fit

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We all have problems we are looking to solve. We know that there are solutions out there, but we struggle with this. How do we find the solution, where does the nudge come from to help us take the next step, and start solving tough problems. The intention of this podcast is to help you find your catalyst and take that next step. The Find My Catalyst Podcast is a weekly podcast with Catalyst Sale founder Mike Simmons. We discuss real stories with practical application, in the context of leadership, problem solving, decision making, thinking, goal setting and execution. Other topics discussed include - Systems, Frameworks, Sales Strategy, Revenue Operations, Training, Onboarding, Sales Enablement, Organization Enablement, Workforce Development, Coaching, and Mentoring.