344. Insights: US Digital Transformation Special

Today our host, Sam Maule, is joined by some great guests, all from Fifth Third Bank. Our guests for todays episode include:

  • Melissa Stevens, Chief Digital Officer, Head of Design, Innovation, & CX
  • Justin Hendrix, VP & Senior Manager with the Innovation Team
  • Joel Kashuba, SVP Design & Innovation

In this episode we cover topics such as:

  • The innovative strategy of Fifth Third Bank
  • Why digital banking is actually quite difficult for incumbents
  • How the digital banking market in America is being transformed
  • How you avoid building an innovation theatre.

All this, and so much more on today's show!


Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. Hosted by a rotation of 11:FS experts including David Brear, Simon Taylor, Jason Bates, Leda Glyptis and Sarah Kocianski and joined by a range of brilliant guests, we cover the latest global news, bring you interviews from industry experts or take a deep dive in subject matters such as APIs, AI or digital banking.

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Follow us on Twitter: www.twitter.com/fintechinsiders where you can ask the hosts questions, alternatively email podcasts@11fs.com!

Special Guests: Joel Kashuba, Justin Hendrix, and Melissa Stevens.

Om Podcasten

Fintech Insider is your ultimate guide to the world of finance and fintech from 11:FS. Our expert hosts, with real industry experience, are joined by the biggest decision-makers, VCs, and reporters from across financial services including Visa, Monzo, Nationwide, JPMorgan Chase, Wise, the Financial Times, and more to discuss breaking news and deep dive into the biggest topics and trends within the industry. Our weekly news show drops every Monday and tackles the biggest news stories across M&A, open banking, embedded finance, payments, regulation and more. Then, every Thursday our Insights show dives deeper into the hottest topics shaping the industry like AI, regulation, Big Tech, the cost of living crisis, and more. Whether you’re already immersed in the world of financial services, or just keen to learn more, this is the #1 podcast for you. Want to get involved in the conversation? Connect with us now on LinkedIn, Instagram and TikTok