709. Insights: How does financial services make it all about the customer?
Our expert host, Kate Moody, is joined by some great guests to ask: "How does financial services make it all about the customer?" This week's guests include: Diego Zaks, Head Of Design, Ramp Peter Collingridge, EMEA Head, D10x, Citi Will Jones, Executive Creative Director, 11:FS No matter what variation of fintech, financial service, bank, B2B, or B2C that you’re building or growing – there’s always the all-important end user. While we may think that’s a given, many businesses get lost in other things which mean they often forget this key principle. So, in this show, we’ve put together a panel of amazing experts to discuss: what customer centric design is and how it's implemented, the challenges of the jobs-to-be-done framework, and what this looks like in the future. This episode is sponsored by ComplyAdvantage ComplyAdvantage’s 2023 State of Financial Crime report is built on a global survey of 800 senior compliance professionals. It’s a clear-eyed look at how the financial services industry is preparing for the year ahead. Download your free copy today to explore trends including environmental crime, crowdfunding, sanctions on Russia, and much more: https://hubs.ly/Q01zd6TT0 Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. It’s hosted by a rotation of 11:FS experts including David M. Brear, Ross Gallagher, Benjamin Ensor, and Kate Moody - as well as a range of brilliant guests. We cover the latest global news, bring you interviews from industry experts or take a deep dive into subject matters such as APIs, AI or digital banking. If you enjoyed this episode, don't forget to subscribe and please leave a review Send us your questions for the Fintech Insider Mailbag here Follow us on Twitter: @fintechinsiders where you can ask the hosts questions, or email podcasts@11fs.com! Get your tickets to our next After Dark here Special Guests: Diego Zaks, Peter Collingridge, and Will Jones. Learn more about your ad choices. Visit megaphone.fm/adchoices