Balancing AI and Human Empathy: Redefining Customer Service for Scaled Fintechs
#credit #fintech #AI #collections #CX A thought-provoking discussion with Hans Zahar, Chief Technology and Innovation Officer at Nutun (Africa Tech Award Winner 2023), as we explore the evolving landscape of Customer service in scaled fintech operations. In this comprehensive conversation, discover: How financial inclusion creates new challenges in Customer Service especially for scaled up Fintechs The delicate balance between technological efficiency and human connectionEmerging trend...