03.31.23: Kathy Brennan on Improving the Guest Experience from #interski2023

First Chair catches up with PSIA-AASI Eastern Chief Executive Officer Kathy Brennan. She chats about how the event theme, “The Guest Experience is Everything,” is setting the stage to attract more guests to snowsports and encourage them to return to the sport. Kathy also shares how PSIA-AASI is working to improve the member and guest experience. Held every four years, the Interski Congress brings instructors together worldwide to share educational innovations and top teaching techniques. Learn more: www.thesnowpros.org/events/interski/ Follow: #interski2023 @thesnowpros #snowpros

Om Podcasten

The First Chair Podcast brings you inspirational stories and educational tips from the country's best ski, snowboard, Nordic, and adaptive instructors. More than 34,000 individuals belong to PSIA-AASI (Professional Ski Instructors of America and American Association of Snowboard Instructors), making it the world’s largest organization dedicated to snowsports. We are lifelong learners committed to changing lives through great experiences on snow. Connect with us to learn more: Facebook: https://www.facebook.com/thesnowpros Instagram: https://www.instagram.com/thesnowpros YouTube: @thesnowpros