CCaaS and The Challenges of Cloud Migration: Frank Wassenbergh

This month on First Contact, we're talking to a prodigy of call center migration, with many successful operations under his belt and a wealth of fascinating cross-industry experiences. Frank Wassenbergh is the CCaaS Practice Leader and Managing Partner of Cloudlinx, a CCaaS Advisory group dedicated to securing effective and well-though-out migrations for their clients. In this recording, Christian & Frank hit it off speaking about the intricacies of contact center systems, their shared sales experiences, and more. This is First Contact, Stories of the Call Center, season 2 episode 5 with Frank Wassenbergh.

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Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.