Enabling the Contact Center of the Future with Real-Time Analytics: Marc Bernstein

As the youngest guest we've had on the podcast so far, Marc Bernstein comes into the discussion with Christian with appropriately fresh and exciting ideas. He's the CEO of Balto, a company that's basically synonymous with bleeding edge tech. Launched 3 years ago, they now present themselves to the contact center world as the no. 1 real time guidance for contact centers. In this episode, he explains to us what his team is bringing new to the table, why and how they've already shifted the entire space, and how they plan to evolve beyond that. This is First Contact, Stories of the Call Center, season 2 episode 6 with Marc Bernstein.

Om Podcasten

Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.