The Contact Center Tech Shift During the Pandemic: Fred Stacey

How has the contact center world weathered the covid storm from a tech standpoint? For insights on this topic, this month we're joined by Fred Stacey - an expert in contact centers, CCaaS, consultancy, and contact center outsourcing.  As the Co-Founder and General Manager of Cloud Call Center Search, a company that specializes in guiding clients to select the best call center solutions for their needs., Fred has a unique perspective on the entire world of all centers. He joins us now to talk about how it all started, and how it went throughout his 25 years of experience in the biz. This is First Contact: Stories of the Call Center, season 2 episode 4 with Fred Stacey.

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Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.