What Makes a True Leader: Christa Heibel

What does one of the top consultants in the contact center market do when the world is faced with a global pandemic? Rise above. Christa Heibel gives her advice on what contact centers need to do now. As a leader of the industry and president of CH Consulting, she's in a top position to give advice on this complicated issue and how we can better prepare for the future. This is First Contact, Stories of the Call Center, Episode 4 of Season 1.

Om Podcasten

Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.