Uber, and how to fix things when trust is broken

Welcome back to Fixable. This one’s a little different! This week, Anne and Frances dive into their area of expertise: trust. Frances recounts the time when she was brought in to help Uber fix their huge trust breakdown. Using Uber as a case study, they explain the three pillars of trust – authenticity, empathy, and logic – and actionable solutions to strengthen each leg when they’re on shaky ground. Transcripts for Fixable are available at go.ted.com/fixablescripts.

Om Podcasten

Frances Frei is a Harvard Business professor. Anne Morriss is a CEO and best-selling author. Anne and Frances are two of the top leadership coaches in the world. Oh, did we mention they're also married to each other? Together, Anne and Frances move fast and fix stuff by talking to guest callers about their workplace issues and solving their problems – in 30 minutes or less. Both listeners and guests will receive actionable insights to create meaningful change in the workplace – regardless of their position on the company ladder. If you want to be on Fixable, call our hotline at 234-Fixable (that's 234-349-2253) to leave Anne and Frances a voicemail with your workplace problem.