Fika with Robin Chadha and Daljit Singh

Why can’t hospitality be reinvented? That was the question in Robin Chadha’s mind when he joined and helped launch citizenM hospitality group in 2008. In this episode, we talk to Chadha about what differentiates citizenM from other hotel groups, how to embed design thinking into an organization, the critical need to always keep the customer’s needs first and foremost, and finally, how technology can help you think ahead and stay innovative.

Om Podcasten

Named for the Swedish custom that eschews the ‘on-the-go paper coffee cup’ routine in favor of slowing down and catching up with colleagues and friends, the Fjord Fika podcast features unscripted conversations with key luminaries and thought leaders in technology and design. Sometimes strange, but always interesting, each Fika conversation offers a fresh, honest look at all sides of innovation – the good, the bad and the ugly – and the impact on society. Fjord is a design and innovation consultancy, part of Accenture Interactive.