Building Experience Ecosystems w/ Michael Jungen

Disney's Magic Band. Carnival's OceanMedallion. Our guest today was behind both industry leading tools that enabled massive experience ecosystem transformations. Forrester defines a customer experience ecosystem as “the web of relations among all aspects of a company - including its customers, employees, partners and operating environment - that determine the quality of the customer experience.” As you can imagine, building a seamless experience ecosystem is no easy task. Our guest to...

Om Podcasten

Turn casual customers into faithful fans. And employees into evangelists. A dynamic show with different formats designed to help you grow average revenue per customer (ARPU) and reduce customer churn. Casual conversations with host David Millay and the best brand marketers and operators in the world. Scientific breakdowns of tribes, trends, theories and tests (brand case studies). And idea brainstorms with recurring guests, like Christina Garnett, Troy Hidduke Campbell, and Kaila Pettis.