First 180 Days in the Chair w/ Laird Veatch

As a senior leader, coming into a new organization can be hard. You want to understand the current culture. You want to get to know the people. You want to assess the organization's strengths and opportunities. You want to put your own stamp on "the way we do things around here" in the least intrusive way possible. Those plans can quickly go awry when you're forced to deal with unprecedented crisis right out of the gate. Our guest today, Laird Veatch, was faced with exactly that. Five...

Om Podcasten

Turn casual customers into faithful fans. And employees into evangelists. A dynamic show with different formats designed to help you grow average revenue per customer (ARPU) and reduce customer churn. Casual conversations with host David Millay and the best brand marketers and operators in the world. Scientific breakdowns of tribes, trends, theories and tests (brand case studies). And idea brainstorms with recurring guests, like Christina Garnett, Troy Hidduke Campbell, and Kaila Pettis.