Flip The Switch By EngageMint

A mash-up of advice and stories from innovators in Customer Experience and Employee Experience. Executives from the sports & entertainment industry join forces with leaders from world-class B2C and B2B companies to discuss all the challenges and hurdles they face in their business. On each episode of Flip the Switch, host David Millay -- Managing Partner of EngageMint -- leads wide-ranging conversations with guests, exploring similarities, differences, vulnerable failures, smashing succes...

Om Podcasten

Turn casual customers into faithful fans. And employees into evangelists. A dynamic show with different formats designed to help you grow average revenue per customer (ARPU) and reduce customer churn. Casual conversations with host David Millay and the best brand marketers and operators in the world. Scientific breakdowns of tribes, trends, theories and tests (brand case studies). And idea brainstorms with recurring guests, like Christina Garnett, Troy Hidduke Campbell, and Kaila Pettis.