Livestreams, Guest Experience Philosophy, and CX at the Polls

Kevin Gober, the Senior Director of Arena Employee Experience and Learning & Development for the Atlanta Hawks, joined us for today's episode. For context, we recorded this episode on November 1, before the US election. We got tons of positive feedback on the episode we did earlier this year with Kevin, so we brought KG back to talk about what's on his mind. Not our typical interview format, Kevin and I brainstormed different ideas we are working on; we discussed trends we're thinking...

Om Podcasten

Turn casual customers into faithful fans. And employees into evangelists. A dynamic show with different formats designed to help you grow average revenue per customer (ARPU) and reduce customer churn. Casual conversations with host David Millay and the best brand marketers and operators in the world. Scientific breakdowns of tribes, trends, theories and tests (brand case studies). And idea brainstorms with recurring guests, like Christina Garnett, Troy Hidduke Campbell, and Kaila Pettis.