The Future of Venue Experiences w/ Drew Berst

In today's episode, David and Kevin talk with Drew Berst about the combination of digital and physical experiences and how to infuse that in your customer experience. How will stadiums utilize their space going forward? With many stadiums transforming and restructuring their format, how can you maintain the culture and tradition while also keeping with the times and adapting to new experiences? With covid accelerating the demand and structure of sports, how can you balance this all? Ti...

Om Podcasten

Turn casual customers into faithful fans. And employees into evangelists. A dynamic show with different formats designed to help you grow average revenue per customer (ARPU) and reduce customer churn. Casual conversations with host David Millay and the best brand marketers and operators in the world. Scientific breakdowns of tribes, trends, theories and tests (brand case studies). And idea brainstorms with recurring guests, like Christina Garnett, Troy Hidduke Campbell, and Kaila Pettis.