Lessons from a Trust & Safety Pioneer w/ Robert Capps

Fraudology is presented by Spec. Learn more about how their platform and request a personal demo, or stay turned for details on our group date demo.This week, Karisse is joined by her good friend, and fellow fraud-fighter, Robert Capps. Like most online fraud-fighters, Robert fell into the world of fraud and Trust & Safety by accident. When he finished a network security project for a small startup called StubHub in 2008, he was asked to take on a new issue they were experiencing...online fraud and chargebacks.This was during a time when marketplaces were new, and had to solve fraud attacks and trust & safety issues as they happened. There were few technology solutions, and not as many peers in the space to learn from. But still, 6 years later when Robert moved on, their Trust & Safety department had become "best in class", with several bad actors arrested & serving time.In this episode, we'll discuss:The game-changing solutions Robert helped to create that are now considered standard best practices in the space.The power of collaboration, not only internally within your company and externally with peers, but also in working with federal law enforcement to send messages to large crime organizationsHow the lessons Robert learned as a merchant in a fast-paced new business model helped him in his next chapter as the Vice President of Strategic Partnerships for NuData, and then the VP of emerging markets for MasterCard. And he vaguely describes what new problem he is working to solve now. Several topics are covered in this conversation. It can't be missed.To connect with Robert on LinkedIn: https://www.linkedin.com/in/rwcii/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Om Podcasten

If you work in online fraud prevention, chances are you've caught the "bug". The bug that makes you passionate about identifying & preventing cybercriminals from getting away with stealing from your company, or your client's companies. Most people who have made cyber-fraud their career have the perfect balance of analytical and social skills, a strong sense of justice and the curiosity that will drive you to go down every path of information until you "crack the case". Just like sociology is the study of social behavior, and psychology is the study of human behavior, Fraudology is the science and study of fraud. On the Fraudology podcast, long-time online fraud expert, Karisse Hendrick will dive into all areas of Fraudology from the perspective of a fraud-fighter. With guests ranging from former cybercriminals to fraud-fighters at Fortune 500 companies to law enforcement and others, you will no doubt be entertained, while learning a lot about fraud & other forms of abuse prevention! Subscribe to be alerted when a new episode is out and please rate & review where you can, to help others find this new & unique podcast!