S1.E8 Nicola Shaver on design thinking for lawyers & law firms
Nicola Shaver is the global Director of Knowledge Management at Paul Hastings LLP in New York. In her role, she focuses on opportunities to optimize processes and introduce tools that will improve efficiency and productivity, and on leveraging the firm's intellectual capital to better serve clients. Nicola has worked in the legal services industry for over 15 years in three different jurisdictions. Nicola is passionate about finding innovative solutions to existing problems, building a culture of innovation within law firms, and instilling an empathic approach to design.