Moderating foreign accents using AI, A Conversation with Soundwave team, winners of the TiE Young Entrepreneur competition
These days you will often call into customer service for a company whose product you are using and will be connected to an agent with a foreign accent. For many Americans, this can be a challenging experience as they cannot understand what the agent is saying because of their accent. Foreign agents have also complained that it can be a dehumanizing experience. This can result in a low Net Promoter Score for the foreign call center which reduces the revenues they can charge for their services....