Carol’s story | Mastering soft skills in negotiations
A successful negotiation relies on strategy just as much as on the way you interact with others. “Soft” skills like emotional intelligence, self-awareness, and active listening can be powerful tools to connect with the counterpart and create a relationship of trust. In this episode we hear from Carol Torres Tovar about how she navigated complex negotiations by leveraging her body language, identity traits and communication skills. This is part of the second season of Frontline Negotiators: Stories from the Field. It features personal stories told by humanitarian professionals as they negotiate to access, assist and protect people in crisis. Across the season you will hear first-hand accounts from humanitarian workers from different backgrounds, agencies, nationalities and technical profiles who will share about the challenge of delivering aid in some of the most high-pressure environments in the world. The series is produced by the Centre of Competence on Humanitarian Negotiation. frontline-negotations.org