Hospitality Industry Secrets to Fuel Your Career Success & Longevity with Bill Bonbrest
In this week’s episode, Bill Bonbrest, hospitality guru and former COO of Tao Group, takes us on a journey detailing his illustrious 40 year career — from his earliest days bussing tables in world-renowned hot spots. Bill is a true master of curating the “guest experience” which, as he says, can never exceed the employee experience. Bill now consults other hospitality brands on how they can build compassionate, people-first leadership teams which ultimately translates to phenomenal business results. Bill’s infectious enthusiasm will inspire you to keep learning and growing, even when you are — by all accounts — a true OG. In this episode we talk about: Why “starting from the bottom” and working your way up is often the best way to make it to the top in businessThe defining hospitality moments that cemented Bill’s love for the industry and informed how he leads today The special sauce that makes brands like Carmine’s and Tao Group thrive while others fizzle out Why the guest experience can never exceed the team members' experience (and how that translates from hospitality to EVERY industry)Why psychological safety and transparency are crucial in maintaining high morale during challenging timesThe importance of mentorship and how to find yourself a great mentor (it’s easier than you think!) Why and how Bill is still investing heavily in his own learning — 40 years inHow to stay inspired by your job & company as a long-time employee Hosted on Acast. See acast.com/privacy for more information.