16. Customer success from a Fortune 100 company to a start-up organization

Going from a big giant to a start-up. Lauren Larson Diehl used to work at Oracle and she is now the Vice President of Customer Success at Synapse. Lauren talks about the difference of handling customer success at a Fortune 100 company versus a start-up organization. To learn more about Inbenta: https://www.inbenta.com/en/

Om Podcasten

The "Future of Customer Service" podcast features interviews of Customer Support and Service leaders to understand how things work, best practices, and the future of support. Hear their perspective on challenges and opportunities. The podcast is specifically designed for Directors, Vice Presidents, CEOs, Support Leaders, Support Engineers and Chief Customer Officers. This podcast is hosted by Jordi Torras, and brought to you by Inbenta. https://www.inbenta.com