17. How to always deliver the major objectives

Today we talk with the Senior Director of the GSK Response Center, Joe Clancy.  Joe is a huge advocate of exceptional customer service and is constantly looking for ways to do more with less as we all know is the reality today.  Joe talks about how to deliver the major objectives -- always and first.

Om Podcasten

The "Future of Customer Service" podcast features interviews of Customer Support and Service leaders to understand how things work, best practices, and the future of support. Hear their perspective on challenges and opportunities. The podcast is specifically designed for Directors, Vice Presidents, CEOs, Support Leaders, Support Engineers and Chief Customer Officers. This podcast is hosted by Jordi Torras, and brought to you by Inbenta. https://www.inbenta.com