18. Lessons from a Customer Service Consultant

We interview author and customer service consultant, Charlotte Purvis. Charlotte developed the Customer Communication Formula and now teaches it to corporations to improve their customer service.

Om Podcasten

The "Future of Customer Service" podcast features interviews of Customer Support and Service leaders to understand how things work, best practices, and the future of support. Hear their perspective on challenges and opportunities. The podcast is specifically designed for Directors, Vice Presidents, CEOs, Support Leaders, Support Engineers and Chief Customer Officers. This podcast is hosted by Jordi Torras, and brought to you by Inbenta. https://www.inbenta.com