20. Own the financial aspect, not just the relational aspect

We interview Andreas Knoefel, the Founder and CEO of CS-tuners. Andreas sees the customer support world through the lens of customer SUCCESS, which is a larger scope than customer service. Learn more about Inbenta: https://www.inbenta.com/en/

Om Podcasten

The "Future of Customer Service" podcast features interviews of Customer Support and Service leaders to understand how things work, best practices, and the future of support. Hear their perspective on challenges and opportunities. The podcast is specifically designed for Directors, Vice Presidents, CEOs, Support Leaders, Support Engineers and Chief Customer Officers. This podcast is hosted by Jordi Torras, and brought to you by Inbenta. https://www.inbenta.com