22. How to create a great search experience

Today we speak with Chris Bechtel about the importance of search on ecommerce websites.  We covered: Benefits of a quality search How to implement a good site search Which functionalities to look for in a site search Learn more about Inbenta here: https://www.inbenta.com/en/

Om Podcasten

The "Future of Customer Service" podcast features interviews of Customer Support and Service leaders to understand how things work, best practices, and the future of support. Hear their perspective on challenges and opportunities. The podcast is specifically designed for Directors, Vice Presidents, CEOs, Support Leaders, Support Engineers and Chief Customer Officers. This podcast is hosted by Jordi Torras, and brought to you by Inbenta. https://www.inbenta.com