Gartner ThinkCast 166: The Intersection of AI & CX

The intersection of artificial intelligence and customer experience is very busy these days. In this Gartner ThinkCast conversation, we help you navigate using AI to enhance your CX initiatives by addressing questions put forward by you and your peers.

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Gartner ThinkCast puts you at the intersection of business and technology with insights from the top experts on how to build a more successful organization, team and career in the Digital Era. Join us every other Tuesday to get your competitive advantage. View all Gartner ThinkCast episodes at https://www.gartner.com/en/podcasts/thinkcast