470 | NEVER Lose A Customer Again | Joey Coleman

Gathering The Kings Podcast is now Driven To Win! Ep. 470 Chaz Wolfe introduces Joey Coleman, a customer retention expert, who shares insights on emotional intelligence throughout the client and employee journey. They discuss six essential communication tools for enhancing customer experience and delve into the 8 phases of the client journey, focusing on addressing buyer's remorse and the affirm phase. Joey emphasizes the impact of small mistakes in customer service and the importance of...

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Grow your business without sacrificing family or me time. Sign up for our Family Mastermind here: https://gatheringthekings.com/family-mastermind.Do you also feel driven to win? My name is Chaz Wolfe. I'm a serial entrepreneur, investor, and founder of Gathering the Kings.Throughout my career, I've built, purchased, and sold multiple 7-figure ventures in franchising, home service, real estate, and consulting. And I know first-hand how being a business owner can be a lonely and isolating experience.I created the 'Driven to Win' podcast to help entrepreneurs who are trapped in the cycle of trying to grow their businesses without having time or energy for anything else. Here, we share insights about self-mastery, emotional intelligence, and resilience so you can find financial freedom, build thriving relationships, and nurture spiritual wellness. Follow wherever you get your podcasts for tips on how to lead a balanced, exceptional life.