278. Guiding Conversation Journeys With CLEVVA Virtual Agents

At SS&C Blue Prism Live in New York City on April 30, 2024, Brad Hairston caught up with Mark Pedersen, Co-Founder of CLEVVA, an SS&C Blue Prism technology alliance partner, who will explain how his virtual agents are helping companies effectively conduct the various internal and external conversation journeys happening each and every day across their organization. . Here’s what we talked with Mark about:  *What CLEVVA provides to companies *Why typical chatbots and voice bots don’t work *How CLEVVA virtual agents automate conversations like a human agent across multiple channels *How CLEVVA leverages GenAI technologies accurately and reliably *How virtual agents work with SS&C Blue Prism digital workers and process intelligence . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

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Welcome to "Transform Now," the podcast brought to you by SS&C Blue Prism. Enterprise AI isn't just a tool, it's the heartbeat of smart organizations like yours, helping to reinvent work to deliver higher growth, more customers and better experiences. Join us as we discover how AI-powered work orchestration and automation is making things better for everyone: customers, employees, shareholders, and most importantly, you. To stay on top of the hottest topics in the world of Enterprise AI, subscribe now. Let's get into the show!