S10 EP01: Hooked on a Feeling | COL Spencer Clouatre, PhD with Phil Owenby, PGA
How do hospitality, golf, and leadership intersect? In this episode, Spencer and Phil Owenby discuss the nuances of creating a memorable customer experience that keeps people coming back time and time again, while remaining engaged with every member of your staff and making the most of the scarce resources we sometimes all face. GBN is the leading private network for today's most successful PGA Professionals. Exclusive events at premier facilities, vendor partnerships to grow your bus...