Episode 215: Positive Persistence
Sometimes we have to be persistent in order to settle disputes that arise. And that can be a source of stress. In this week's episode, Shannon and Janine discuss making resolution easier (and potentially more effective) by staying positive during the process. Discussion topics include: • The happy message on Shannon's chai latte • How Shannon's husband, Mike, has been a model of positive persistence • The emotional toll that calls to customer service or disputes can take • How persistence can pay off--and be easier when you keep a positive attitude • The value of treating customer service personnel like actual human beings • Remembering that you're dealing with people who are trying to do their jobs (and their job isn't to make your life miserable) • Making other people's lives better simply by being nice to them • News flash: There's always a way to approach a problem to get it resolved--you're not at the company's mercy • Stepping away from the situation for a moment to get in touch with why it's resolving it is important to you • How it can be so much faster (and easier) just to pick up the phone and seek a resolution than perseverate about it • Taking conflict resolution one step at a time • Getting the ball rolling with a phone call rather than putting it off to give yourself space to step away when necessary • One of Shannon's NLP techniques for helping you make that call (it involves the palm of your hand) • Asking yourself, "What's one thing I can do now?" to let go of perfectionism Check out the show notes at www.gettingtogoodenough.com.