More Than Just a GRC Platform: What Customer Success Looks Like to Us

In this episode, host Meghan Maneval is joined by LogicGate’s Chief Customer Officer, Jen Renna, to discuss the evolution of customer success at LogicGate. They dive into what success looks like from both a customer and internal perspective, and why people are at the heart of it all. The discussion also covers key considerations when selecting a GRC platform, what customers can expect from LogicGate moving forward, proving that GRC is not a cost center with value realization, and how the company drives value internally to foster success.

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When Governance, Risk, and Compliance (GRC) issues are in the headlines, it’s usually a bad thing. It’s only when a major data breach happens, or a company runs afoul of some regulation, that these important responsibilities get their time in the limelight. GRC & Me is here to shine a light on those individuals tasked with safeguarding their employers’ information and integrity, day in and day out. Tune in monthly as host Meghan Maneval, Sr Director of Product Marketing at LogicGate and her guests explore the issues and ideas that give shape to these interconnected functions. Just as GRC touches many parts of a business, so too will the podcast delve into a wide array of topics, trends and concerns—from current events and modern methodologies to cultural nuances and game-changing developments. Join us and learn why GRC is so critical to the future of any organization, where the industry has been—and where it’s going.