202 Paying for Performance: How Should I Pay My Front Desk Staff? with Antony Whitaker
As every salon owner knows, the employee costs in any salon are always the single biggest overhead. Over the past few years, the cost of living has been consistently rising in all parts of the world, and this is putting pressure on salon owners to increase their wages. Balancing combined employee costs so that your business can retain talent while still making a profit is a challenging task! In response to a listener's question, this episode focuses on how to determine what you should be paying your front-of-house staff. All team members in a salon are important (and should be treated as such), but at the end of the day, a person’s salary should be directly correlated with the amount of value they are adding to the business! In this Episode: [01:21] The question that inspired today’s episode. [01:40] Every salon’s biggest overhead. [03:26] The challenge of balancing combined employee costs in your salon. [04:16] How value should influence wages. [05:55] Different titles that are given to front-of-house staff. [06:51] Varying degrees of responsibility given to front-of-house staff. [09:41] Why titles matter. [11:04] A key factor that should determine front-of-house staff wages. [12:48] Examples of how front-of-house staff value can be measured. [13:52] Different ways to financially reward front-of-house staff. [15:05] The risk you take by not increasing wages. [17:40] The decisions you need to make before deciding on your front-of-house staff wages. [18:28] Invaluable resources available on our website! Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast. I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! Until next time! Antony Links and Resources: Grow My Salon Business Website | Facebook | Instagram | TikTok | Grow 2: Management | Grow 3: Team