Crisis Management with Heather Lahtinen
191 - I received this email shortly before we left for spring break in Belize earlier this month:Dear Nicole,We’re canceling your Airbnb because we -- whoopsie! -- double-booked and you're out, sucka.OK, sure, I'm paraphrasing but that is what happened.And you know what? I was a wee bit frustrated. OK, not frustrated. I was legitimately pissed off. But I had two choices in moving forward: I could stay pissed off, scorch the earth and cancel the entire vacation or I could take a deep breath, get some perspective and get moving on an alternate plan.Guess what? Belize was an amazing vacation. That I was able to process the information, calm down and get sh** done fascinated the heck out of our friend Heather Lahtinen. She turns the table on me for this week's episode of the Hair of the Dog podcast and interviews me on my crisis management skills.What to listen for1:52 The full thought process from anger to Zen with my Belize trip8:14 The time I was almost locked out of New Zealand12:51 The 3-step process I use to manage crisis situations14:51 Why divergent thinking beats convergent thinking -- and what the heck that means25:17 How I decided no matter what happens -- I winAs my business mentor James Wedmore says, our businesses will only grow to the level of problems that we are willing to deal with.What, my friend, are you willing to deal with to grow your pet photography business?GET YOUR FIRST BIG WIN WITH COMMERCIAL PET PHOTOGRAPHY - Join us here! JOIN THE PARTY: Connect with us on Instagram Explore valuable pet photography resources here Discover effective pricing and sales strategies for all portrait photographers. Ready to grow your business? Elevate helps you do just that. Check out our recommended gear and favorite books.