Customer Support Scheduling: How to Balance Inbox Coverage & Deep-Work Time
Text the show! Balancing real-time customer support with deeper, project-based work can feel like an impossible scheduling puzzle, but it doesn’t have to be. In this episode, we break down practical, real-world strategies for optimizing your customer support workflows and scheduling process. We explore how customer support teams can streamline inbox coverage using tools like employee scheduling software and online scheduling tools, allowing team members to self-schedule time for outbox proje...