Episode 33: Swarming – Reinventing IT Support

What is swarming in IT support services and why is everyone talking about it? As swarming models become more popular within the Support industry, what does it entail? In this podcast, Oliver Hussick and Jonathan Hawkes from HCLTech’s Workplace Experience Consulting team explain how swarming can revolutionize your support model, improve user experience, and deliver a first-class IT service. Speaker Details: Oliver Hussick is the Principal Consultant of the Workplace Experience Consulting (WXC) practice, a global consultancy unit within HCLTech. Follow Oliver Hussick on LinkedIn to get more insights and updates on Digital Workplace Services. Jonathan Hawkes is the Principal Consultant of the Workplace Experience Consulting (WXC) practice, a global consultancy unit within HCLTech.

Om Podcasten

HCL Digital Workplace Podcast is brought to you by HCL Technologies, where we bring the industry experts, analysts, veterans to discuss and explore the upcoming digital workplace technologies and trends. Each episode dives into one aspect of the digital workplace where the experts discuss about the latest trends driving the future of work and how it is impacting the workplace. Listen to the series to learn how enterprises can capitalize on the value of a connected digital workplace to boost productivity, drive innovation, increase employee engagement and offer seamless experience.