Building a Psychologically Safe Workplace, with Dr. Jeff Klassen
This special episode of Healthcare Change Makers was recorded at the 2019 HIROC Conference. On this episode, host Michelle Holden, Communications and Marketing at HIROC, sits down with Dr. Jeff Klassen, Emergency Physician at St. Boniface Hospital. Dr. Klassen speaks to effective teamwork and communication, sharing the work he is doing at St. Boniface with the TeamSTEPPS program, and his views on the importance of psychological safety in healthcare.