VBA Provides A Suite of Tools for Payers and TPAs Including a New Generative AI Product
VBA offers numerous portals to payers and their clients (which include doctors, patients, brokers, and more)—"one-stop shopping" for a large range of services. To ease the user experience with these services, the company has started using generative AI for training on their platform through a tool called VBA Assist. President and CEO Mike Clayton cites their mission to "make the health care experience better for everyone" and explains some of their services: 24/7 self-service for patients, real-time chat, notifications for picking up meds or scheduling visits, risk modeling and more. Learn more about VBA: https://vbasoftware.com/ Health IT Community: https://www.healthcareittoday.com/