#107: How to Handle Stressful (and Sensitive) Client Conversations With Grace

I don’t enjoy having difficult conversations with clients. I bet you don’t either! But just because it’s not a fun pastime doesn’t mean we should always avoid these conversations. Very often the way to solve (or even avoid) big problems with clients is to do what we fear: confront the issues head on. And to do that effectively and with confidence, you need to be prepared to handle these situations. In this week’s show you’ll hear from Mele Williams. Mele specializes in writing scripts for sensitive business and personal conversations, such as delivering bad news and saying no. She’s a real pro at this. And in this interview she shares some very practical techniques for handling these difficult situations with grace.

Om Podcasten

Ed Gandia, co-author of the bestselling book, The Wealthy Freelancer, reveals how to propel your writing business to the six-figure level (or the part-time equivalent). In this nuts-and-bolts, no-nonsense podcast, you'll discover how to get better clients, earn more in less time, and bring more freedom and joy into your writing business. Ed will walk you through the practical, “doable” systems and strategies he has developed in his own writing business — the same systems he has taught his private coaching clients. He'll also show you what’s working for other business writers by bringing you real case studies from the field. And he'll share all this information in an honest and transparent way, with no hype or fluff. Topics covered include: getting better and higher-paying clients; banishing the feast-or-famine cycle; doing more of the work that excites you; how to raise your fees and rates; boosting your productivity; making your business recession-proof; discovering and leveraging your strengths; finding your niche; pricing content writing projects; pricing copywriting projects; writing white papers; writing case studies; writing web copy; writing articles; and much more.