How artificial intelligence can support the digital transformation during this covid crisis
Artificial intelligence and Machine Learning is not only providing technological advancement but it reinforces the digital transformation strategy of various industries and businesses. The coronavirus pandemic may dramatically shift the way we live and work. Specifically, call centers are facing an immense influx in customer calls and complaints. In an interview with Hitechies Evan Kohn, CBO at Pypestream, explains how they can provide companies to adapt and still offer services with a new a...