A Real Apology
Morning Mantra: “The best apology is changed behavior.” We strengthen our relationships – one apology at a time – when we show the other person that we care about their feelings, that our empathy and remorse are genuine, and that we will do our best to ensure that there will be no repeat performances. A real apology is remorse, followed by silence, space and changed behavior. A real apology is less speaking and more personal work on yourself. A real apology is looking within and a...