"Do the Next Right Thing": Why Staypineapple Leads Without SOPs - Dina Belon
In this episode, we continue our series with Dina Belon, President of Staypineapple, in a conversation hosted by our guest experience correspondent, Danica Smith. Building on yesterday’s discussion about empowerment, Dina shares the practical ways Staypineapple frees its teams to focus on people. You’ll hear how they eliminate SOPs and scripts, centralize administrative work to keep managers out on the floor teaching their teams, and use intuitive technology that supports rather than hinders ...