How "Being Our Own Guest" Enabled Us To Allow More Early Check-Ins (And Improve Guest Satisfaction 20%) - Roman Pedan, Kasa
In this episode, Roman Pedan, the Founder and CEO of Kasa, shares the power of experiencing your hospitality services from a guest's perspective. Roman tells the story of staying at various Kasa properties and how this led to changes and improved guest satisfaction. Listeners will learn about: The Importance of Personal Experience: Learn why Roman believes in being a guest in his hotels and how this practice helps him identify and address subtle issues that might otherwise go unnoticed.Impact...