Stop losing loyal guests and take control of the guest journey | with Marc Winchell

Join Karen Stephens and Marc Winchell, Corporate CRM at Pacific Hospitality Group, to explore how the Stay Golden loyalty program drives direct bookings through personalization rather than points. Learn actionable strategies for shifting business from OTAs, leveraging the voice channel, and creating memorable pre-arrival experiences that keep guests coming back.

Om Podcasten

Welcome to the Hotel Moment Podcast, presented by Revinate, where we discuss how hotel technology shapes every moment of hoteliers’ experiences. Join us as we explore cutting-edge technology that is transforming the hospitality industry and hear from experts and visionaries who are shaping the future of the guest experience. The Hotel Moment podcast features insights and interviews with top players in the hospitality industry across North America, Europe, and Asia Pacific. Once a week, we speak with hospitality professionals who have a real sense of what it’s like to work in this industry and what the direction of travel and consumer trends mean for the world right now. Technology is changing the hotel industry faster than we know. Tune in to the show to discover more about how the latest developments in AI and other technologies are shaping hospitality, and enjoy hearing from our community of hoteliers.