955: Mastering Emotion and Conversation Like a Top Hostage Negotiator with Scott Walker

Former hostage negotiator Scott Walker shares powerful principles for masterful dialogue when the stakes are high.  — YOU’LL LEARN —  1) The number one skill of master negotiators  2) Two tricks to help prepare you for any conversation  3) How MORE PIES help build rapport  Subscribe or visit AwesomeAtYourJob.com/ep955 for clickable versions of the links below.  — ABOUT SCOTT —  Scott Walker is one of the world's most experienced kidnap-for-ransom negotiators. He has helped resolve more than three hundred cases and other crises, such as piracy and cyber-extortion attacks. He spent sixteen years as a Scotland Yard detective engaged in covert, counterterrorist, and kidnapping operations. He left the police in 2015 to support organizations, government departments, and private individuals in securing the release of hostages. He now delivers negotiation workshops to organizations all over the world and is sought after as a keynote speaker. His first book, Order Out of Chaos, is out now and is a Sunday Times bestseller.   • Book: "Order Out of Chaos: A Kidnap Negotiator's Guide to Influence and Persuasion"  • Website: ScottWalkerBooks.co.uk  — RESOURCES MENTIONED IN THE SHOW —  • Book: "I Hear You: The Surprisingly Simple Skill Behind Extraordinary Relationships" by Michael Sorensen  • Book: "Never Split the Difference: Negotiating As If Your Life Depended On It" by Chriss Voss and Tahl Raz  • Book: "Nonviolent Communication: A Language of Life: Life-Changing Tools for Healthy Relationships (Nonviolent Communication Guides)" by Marshall Rosenberg and Deepak Chopra  • Past episode: 311: Communication Secrets from FBI Kidnapping Negotiator Chris Voss  • Past episode: 693: Building Better Relationships through Validation with Michael Sorensen  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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Get more fun, wins, meaning, and money from your job! With 25,000,000 downloads and mentions in The New York Times, Forbes, and Linkedin Learning. This show helps grow your skills and impact at any job that requires thinking and collaborating. Each week, Pete interviews thought-leaders and results-getters to discover specific, actionable insights that boost work performance. Their stories and advice sharpen the universal skills to flourish at work. Boost your time/energy management, leadership, confidence, career opportunities, and fulfillment—while still getting home earlier.Try starting with episode 0: START HERE and listener favorite episodes we put at the beginning numbered: A, B, C, D, E, and F. (Subscribe and/or sort Old to New to find these starter episodes.) Welcome!