Operationalising empathy in refugee camp design

Neysan Zölzer (Mensch) gives a talk for the Design in Humanitarian Innovation panel. This presentation proposes and examines a methodological shift in refugee camp design from the prescriptive and formulaic approaches of the UNHCR Handbook towards a principle-driven design approach that draws on empathy.

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The Humanitarian Innovation Conference 2015, #HIP2015, was hosted by the Humanitarian Innovation Project, in partnership with the World Humanitarian Summit, in Oxford on 17 and 18 July 2015. The theme of the conference was ‘facilitating innovation’. As interest and dialogue around humanitarian innovation continues to expand, conference participants were invited to explore the challenges of creating an enabling environment for humanitarian innovation. In the lead up to the World Humanitarian Summit 2016, a key focus of the conference explored how we enable innovation by and for affected communities. What does it mean to take a human-centred approach seriously, and to engage in co-creation with affected populations? It also sought to examine what facilitation means across the wider humanitarian ecosystem, and how we can better convene the collective talents of people within and across traditional and non-traditional humanitarian actors.